Terms of Sale

Check-in: from 12:00
Check-out: from 7:00 to 10:00
The reservation is confirmed upon receipt of the credit card number as guarantee. Accepted circuits: CartaSi, VISA, MasterCard, American Express (payment only – no guarantee) and Maestro.
In case of no credit card, advance payment by bank transfer is required.
In case of cancellation, written notice is required by 12:00 on the day before arrival, in the absence of compliance with this deadline, you will be charged the amount of the unused overnight stay.
For arrivals after midnight, please notify tel. 0522/973197.
“Smoking Free” hotel. It is not possible to smoke inside the structure
Animals are not accepted; of any size and race
EXTRACT OF THE GENERAL CONDITIONS OF CONTRACT BETWEEN USER AND HOTEL VILLA NABILA *** REGGIOLO
1 Withdrawal and Cancellation of the reservation – No Show 1.1 In application of art. 55 paragraph 1 letter. b) of Legislative Decree no. 206 of 06/09/2005 (Consumer Code), the right of withdrawal provided for by art. does not apply to contracts for the supply of services relating to accommodation. 64 of the same Code. 1.2 With regard to the cancellation of the booking by the User, these GTC apply or, where they are improved for the latter, in mind of the provisions of the previous art. 1, the cancellation conditions provided by the single Hospitality Operator. 1.3 The User who intends to cancel a reservation made through Online Booking from our website www.hotelvillanabila.it or by e-mail, or by phone call to the Hotel must notify the hotel in writing (fax or e-mail). 1.4 Without prejudice to the provision of different terms pursuant to paragraph 2 of this article 11, if such communication reaches the structure booked up to 30 days before the start of the stay, the cancellation is considered freely exercisable and the User has the right to a refund. of any deposit paid at the time of booking, net of expenses incurred by the accommodation (eg costs for bank transfer), duly reported.
1.5 The refund will be made by bank transfer within 30 days of the necessary transfer of the amount, as determined in accordance with the previous paragraph. 1.6 In the event that the cancellation occurs after this deadline or does not occur at all (so-called No Show), the Hospitality Operator may apply the following penalties: • in the case of a deposit provided for in accordance with art. 8, can withhold the entire amount of money paid by bank transfer; • if the User supplies credit card details as a form of booking guarantee, he / she may withdraw the amount provided for as a penalty from the card itself, an amount equal to 2 days of the booked stay, it being understood that such amount cannot exceed 90% of the total booked stay. In this case, the Structure must previously notify the User by e-mail or fax that it intends to debit the amount provided for as a penalty. 1.7 The failure of the User to show up at the booked facility by 18.00 on the established day is considered No Show, unless otherwise agreed. 1.8 Any modification by the User of the length of the stay already booked and / or the reduction of the number of reserved accommodations, must be agreed directly with Hotel Villa Nabila, without prejudice to the latter’s right to invoke the provisions of this article where applicable.
2 Guarantees – the credit card as a guarantee
or 2.1 It is only envisaged, as a form of guarantee for the reservation that the Hospitality Operator can choose, for the User to release his / her credit card data, without this entailing the immediate withdrawal of sums of money from his account.
o 2.2 In fact, the information systems for managing the credit card data of the booking User have the sole function of verifying whether at the time of the reservation the card number exists and if the validity date of the same has not yet expired, as well as proceed with the verification of its availability which is considered to exist starting from the minimum amount of 1 euro.
o 2.3 It is understood that the payment of the booked stay will, in any case, be made by the User directly at the chosen Facility, in the manner indicated by the latter.
o 2.4 Therefore, during the booking process, if the aforementioned form of guarantee has been optioned by the Hospitality Operator, the User will be required to enter the credit card details directly on the Platform in the case of online transactions or to communicate them to the staff of Hotel Villa Nabila, in the case of using a direct telephone call to the hotel, according to methods designed to preserve the confidentiality and protection of the data provided.
o 2.6 The credit card details may be used by Hotel Villa Nabila in order to process any charges for the application of the penalty indicated at the time of booking, only in the following cases: i) in case of “No Show”, that is to say in case of non-presentation of the User at the structure booked pursuant to the following art. 11; ii) in case of cancellation of the reservation outside the terms allowed by the General Contract Conditions or, where more favorable, by the cancellation conditions of the reservation (“Cancellation Policy”) of the single accommodation facility; iii) in case of unjustified non-payment of the stay at the end of the same.
o 2.8 The acceptance of these GTC is valid as a prior authorization for the credit institution to use the data entered by the User in case of application of the penalty.
or 2.9 The data collected, except for the fulfillment of legal obligations, will be immediately deleted at the end of the processing.
o 2.10 The data released by the User is managed by information systems that comply with the PCI DSS standards, (Payment Card Industry Data Security Standard). All operations take place through connections protected by SSL (Security Socket Layer) protection codes and https (http secure) protocol.
o 2.11 Nevertheless Hotel Villa Nabila assumes no responsibility for the possibility of fraud, fraud or abuse by third parties of the credit card data collected during the booking phase, provided that this is not attributable to acts or facts thereof attributable to willful misconduct or gross negligence.
• 8 Guarantees – the confirmation deposit by bank transfer or credit card via PayPal
o 8.1 Hotel Villa Nabila has the right to request, as a guarantee for the reservation of its structure, the payment by the User of a sum of money as a confirmatory deposit pursuant to Article 1385 of the Civil Code and any down payment on the balance due.
o 8.2 This deposit represents a percentage of the total amount of the booked service, calculated on the basis of the measure communicated by Hotel Villa Nabila to the User who pays the same, by bank transfer, using the bank details provided by Hotel Villa Nabila. Hotel Rosalpina sas has the right, in high season or for considerable amounts, to contact the User in order to be expressly authorized by him to pay the deposit by charging it to his credit card. It is understood that in the latter case the debit of the confirmatory deposit on the credit card is made directly and exclusively by Hotel Villa Nabila which, in the event of lack of authorization by the User, will be free to withdraw from the booking without any liability.
o 8.3 Hotel Villa Nabila cannot in any case request, as a deposit for the reservation, the payment of a sum of money greater than 90% of the total booked stay.
o 8.4 The booking takes place “subject to successful completion” of the payment of the deposit, to be considered as a resolutive condition pursuant to art. 1353 of the Civil Code.
o 8.5 The Hotel Villa Nabila is therefore bound to consider the reservation valid for five calendar days from the date the reservation is sent. Within the same term (5 days), the User must make the transfer and send, via fax or e-mail, to the structure a copy of the bank transfer slip, showing the CRO number (Operation Reference Code) or other code equivalent.
o 8.6 Once this deadline has elapsed without the structure having evidence of the requested payment, the same, if it intends to release itself from any obligation towards the booker, must immediately contact the User in writing (via e-mail) to confirm the non-payment and consider fulfilled the aforementioned termination condition with liberating effects towards the User. The same liberating effects for the Hospitality Operator are also produced in the event that the attempt to contact the User fails due to the non-response to the aforementioned e-mail by the same within twelve (12) hours of its sending.
o 8.7 The deposit – once actually paid – is retained (also) as a deposit on the price of the stay.
o 8.8 If, after the confirmation deposit has been given, the User is in default, the Hospitality Operator can withdraw from the contract and keep the deposit paid; if the Hospitality Operator is in default, the User can withdraw from the contract and demand double the amount paid in accordance with this article.
o 8.9 In the case of a booking in which the payment of a deposit by bank transfer is required, the User and Accommodation Operator undertake to comply with the conditions set out in this article.
• 9 Guarantees – the “Under Date” booking
o 9.1 In the event that the reservation is “under date”, that is to say, it foresees the start of the stay within four (4) days (calendar) from the day following the reservation itself, it is in the faculty of the Accommodation Operator, as soon as the reservation is received, to contact the User in writing within a maximum period of twenty-four hours (24 h) from the booking, to request forms of guarantee other than those accepted by the User during the booking process.
o 9.2 In particular, the Hospitality Operator may ask the User:
♣ a) your credit card details in order to immediately proceed with the payment of a sum of money, as a confirmatory deposit pursuant to Article 1385 of the Civil Code, which in any case cannot exceed 90% of the total amount of the booked stay, as specified in the following art. 11; this option can be exercised only in the event that the “under date” reservation was made by bank transfer and this has not yet been made by the User or in the case of the release of credit card data as a “guarantee” for the reservation; or
♣ b) sending, within the deadline set by the Hospitality Operator, by email or fax, of the copy of the bank transfer slip, bearing the number of the Operation Reference Code (CRO) or equivalent. This only in the case of a bank transfer already made by the User.
o 9.3 It is understood that the Hospitality Operator must exercise the aforementioned option in writing – via email or fax – and within a maximum period of twenty-four hours (24 h) from the booking with the consequence that, in the event of an oral request or a written request after this deadline, the reservation validly made in the system produces binding effects for the parties.
o 9.4 In all the cases provided for by the previous lett. a) and b) of art. 9.2, the User must comply with the request of the Hospitality Operator within the terms indicated by this, being, otherwise, the Facility of the Hospitality Operator to terminate the contract pursuant to art. 1456 of the Italian Civil Code.
or 9.5 It follows that the Hospitality Operator can be considered exempt from any obligation towards the User, without the possibility for the latter to claim anything by way of compensation or compensation or for any other reason. This situation occurs, by way of example and not limited to, in the event of failure to communicate the card data by the User, failure of the debit of the deposit through the use of the credit card, failure to send the copy of the bill within the agreed term, of proven unavailability of the User within the same term of twenty-four hours (24 h) from the booking.
o 9.6 Conversely, if the User agrees to the request of the Accommodation Operator by paying the deposit or promptly sending a copy of the bank transfer slip, the Accommodation Operator is obliged to send the User a summary email (or fax) of what has been personally and directly agreed from scratch.
o 9.7 The deposit paid will also be retained as a deposit on the price of the stay. The provisions set out in the previous art. 8.8.
• 10 Beginning and end of the stay
o 10.1 The User has the right to use the booked services starting from 3.00 pm on the day of arrival established.
o 10.2 The booked services must end by 10.00 am on the day of departure.
or 10.3 In the event that the Guest does not vacate the accommodation by 10.00 am on the day of departure, the Hotel Villa Nabila has the right to invoice for an additional day of stay.
o 10.4 In the event of an early departure of the User, the Hotel Villa Nabila has the right to request the total compensation provided and is also free, as far as possible, to relocate the unused units.
• 11 Withdrawal and Cancellation of the reservation – No Show
or 11.1 In application of art. 55 paragraph 1 letter. b) of Legislative Decree no. 206 of 06/09/2005 (Consumer Code), the right of withdrawal provided for by art. does not apply to contracts for the supply of services relating to accommodation. 64 of the same Code.
or 11.2 With regard to the cancellation of the booking by the User, these GTCs apply or, where they are improved for the latter, in mind of the provisions of the previous art. 1.
or 11.3 The User who intends to cancel a reservation made through Booking On-line Hotel Villa Nabila must notify the hotel in writing (fax or e-mail).
o 11.4 Without prejudice to the provision of different terms pursuant to paragraph 2 of this article 11, if such communication reaches the booked facility up to 30 days prior to the start of the stay, the cancellation is considered freely exercisable and the User has the right to refund of any deposit paid at the time of booking, net of expenses incurred by the accommodation facility (eg costs for bank transfer), duly reported.
or 11.5 The refund will be made by bank transfer within 30 days of the necessary transfer of the amount, as determined in accordance with the previous paragraph.
or 11.6 In the event that the cancellation occurs after this deadline or does not occur at all (so-called No Show), the Hospitality Operator may apply the following penalties:
♣ • in the case of a deposit provided for in accordance with the previous art. 8, can withhold the entire amount of money paid by bank transfer;
♣ • if the User supplies the credit card details as a form of booking guarantee, he / she may withdraw the amount provided for as a penalty and indicated in the card of his / her accommodation facility, it being understood that such amount cannot exceed 90% of the total booked stay. In this case, the Structure must previously notify the User by e-mail or fax that it intends to debit the amount provided for as a penalty.
o 11.7 No Show is considered to be a User failure to show up at the booked facility by 6.00 pm on the established day, unless otherwise agreed.
o 11.8 Any modification by the User of the length of the stay already booked and / or the reduction of the number of reserved accommodations, must be agreed directly with the booked accommodation, without prejudice to the latter’s right to invoke the provisions of this article where applicable.
• 12 Replacement accommodation: unforeseeable circumstances or force majeure – Overbooking
o 12.1 By sending the reservation, the Hospitality Operator is directly bound towards the User and cannot withdraw from the reservation or cancel it, even partially, being obliged to provide the booked service, unless the service has become impossible by chance fortuitous or force majeure.
or 12.2 In this case, in fact, the contract with the User is terminated and the Hospitality Operator is required purely and simply to return what may be received by the User to confirm the booking.
or 12.3 However and provided there is the consent of the Guest, the Accommodation Operator may make available to the User an alternative accommodation, to replace the one booked and no longer usable, provided that the former has characteristics equivalent to or superior to this last.
o 12.4 Otherwise, in the event of unavailability of the booked service due to Overbooking or for other reasons attributable to the structure (such as for pre-eminent management reasons), the latter is obliged to offer its customer an alternative accommodation of a category equivalent or superior to that booked, within the same structure or, possibly, in another structure that is located in the same place or in neighboring localities, which belongs to a category at least equivalent to that of the Hospitality Operator and which offers services analogous or higher.
o 12.5 Any higher costs for replacement accommodation are fully borne by the Hospitality Operator.
o 12.6 However, if the User refuses the replacement accommodation, the User will be entitled to a refund of double the confirmatory deposit paid at the time of booking, unless no deposit has been paid in which case the Hospitality Operator is required to pay the User, as a penalty, a sum of money equal to 20% of the total stay originally booked.
or 12.7 Similarly, in the event that the Accommodation Operator cannot find alternative accommodation with the characteristics described above and a confirmation deposit has been paid by the User, the Accommodation Operator is required to return the deposit received.
• 13 Guest rights
o 13.1 From the beginning of the stay, the guest acquires the right to use the rented units, their furnishings and facilities that are normally and without particular conditions available to guests.
• 14 User / Customer Obligations
or 14.1 At the time of booking, the User must enter truthful data with specific reference to the age and number of people for whom the booking is made.
o 14.2 From the moment of booking, for any request and / or modification, the User is required to contact the chosen accommodation directly, using the information at the bottom of the booking confirmation.
o 14.3 Partial changes to the reservation must be requested – exclusively in writing – from the booked accommodation which, compatibly with its own organizational needs, will be able to confirm or reject the request or agree with the User changes to the conditions originally agreed, in the terms and methods which he deems appropriate. In particular, art. 15.2.
o 14.4 The payment of the amount in cash by the User must be made directly to the booked accommodation facility, according to the methods indicated by the same in the booking confirmation and net of any deposit paid which is retained as a deposit, without prejudice to the compliance with the legal provisions on cash payments.
o 14.5 Before using unusual electrical appliances, the Guest must request prior authorization from the Hospitality Operator.
o 14.6 For any damage caused by the customer, the general rules on compensation for damage apply.
o 14.7 Therefore, the Customer is responsible for any fact or act attributable to him directly or indirectly (as caused by persons under his responsibility), which resulted in damage to the Hospitality Operator or third parties.
• 15 Rights of the Hospitality Operator
o 15.1 In case of refusal of payment or delay by the Client in paying the amount due, the Hospitality Operator has the right to withhold the guest’s belongings that are in the accommodation facility, in order to guarantee his right credit for the services provided.
o 15.2 In the event that at the time of check-in the number of adults and children, as well as their respective ages, are different from those declared at the time of booking, the Accommodation Operator has the right to replace the assigned accommodation with a more adequate one. , if available, or ask for an integration of the originally agreed fee or cancel the reservation due to the User’s fault and damage, withholding any deposit paid.
o 15.3 The Hospitality Operator has the right to remove the Customer from the accommodation facility, in the event that the same:
♣ a) uses the premises with prejudice to the property or makes coexistence with other guests intolerable, behaving without regard, scandalous or in any case reckless or is responsible for criminally relevant conduct towards the Hospitality Operator, the staff and / or the people who are in the accommodation facility;
♣ b) suffers from a contagious disease or illness whose course exceeds the agreed period of stay or in the event that special care is required;
♣ c) fails to pay the amount requested and due within the agreed terms.
• 16 Obligations of the Hospitality Operator
o 16.1 The Hospitality Operator is obliged to offer the agreed service according to the quality standards appropriate to the type of service booked and the classification of the chosen accommodation facility.
• 17 Animals
o 17.1 Normally, animals cannot be brought into the accommodation, without prior authorization from the Hospitality Operator and possibly against a fee. This authorization must be requested at the time of booking.
• 18 Feedback and rating
o 18.1 Hotel Villa Nabila provides a Feedback system through the publication of evaluations and comments by those who have stayed in the structure.
o 18.2 At the end of the holiday, the User who has completed a booking with Hotel Villa Nabila may be sent an invitation message to express their evaluation of the stay and services in general, either by assigning a score by filling in of predetermined fields, both expressing their own and personal comment on the stay.
o 18.3 The Platform also offers the display of the average of the scores expressed by Users (Rating) who have stayed at the same Structure.
o 18.4 The publication of the evaluation on the Platform (score and possible comment) takes place automatically; Hotel Villa Nabila does not carry out any processing, interpretation or modification of the comments expressed by the User.
o 18.5 Hotel Villa Nabila carries out checks on the veracity or otherwise of the facts that are the subject of any comment and the facts from which the score assigned by the User to the Structure originates.
o 18.6 On the other hand, the User, by adhering to these General Contract Conditions at the time of booking, assumes all responsibility associated, for whatever reason, with the content of the aforementioned comments.
o 18.7 Hotel Villa Nabila invites the User to express their thoughts within the limits of common sense, civility and without using illegal expressions, that is, contrary to the law, public order and morality.
o 18.8 It is, however, possible for Hotel Villa Nabila to reply to the evaluation received.
• 21 Applicable law and competent court
o 21.1 These GTC and the particular provisions of Hotel Villa Nabila are governed by Italian law.
or 21.2 For any disputes that may arise regarding the execution and / or interpretation and / or validity of these terms or any other matter related to them, the jurisdiction and Italian law apply exclusively.
or 21.3 Notwithstanding the foregoing, in the event that:
♣ a) the User holds, pursuant to Legislative Decree no. 79 of 23/05/2011 (Tourism Code) and of Legislative Decree no.206 of 06/09/2005 (Consumer Code), the qualification of Tourist-Consumer, competent is the Court of the place where the Customer has their residence or domicile, if located in the territory of the Italian State;
♣ b) the Customer is not a Tourist-Consumer or, despite being a Tourist-Consumer, has no residence or domicile in the national territory, the Court of Reggio Emilia is exclusively competent to resolve any disputes relating to the aforementioned conditions.
• 22 Place where services are rendered
o 22.1 The services are intended, for all purposes, to be rendered in Reggiolo (RE), Italy, where Hotel Villa Nabila *** is based.